Ecommerce Manager

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iTECH
Headquarters: New York, NY
Marketplaces: Amazon, and eBay


iTECH is a Inc. 5000 ranked, distributor of wireless products, based in Long Island & Manhattan (www.itechnyc.com)

You are an e-commerce genius. You are tech-savvy. You are pro-active, organized and possess strong problem solving skills, and you love sales, then this job is for you. Oh, needless to say, you must be fluent in english, and have proven verbal and written communication skills.

RESPONSIBILITIES:

LISTING

  • List all product and optimize product listings using advanced keyword tools
  • Photograph products and edit final product photos
  • Optimize pricing using automation tools and keep a tab on competition
  • Project sales using advanced reporting tools

PERFORMANCE & CUSTOMER SERVICE

  • Monitor overall seller performance
  • Answer all email, phone, marketplace correspondence to ensure customer satisfaction
  • With a strong attention to detail - identify product, service, inventory and marketplace issues and resolve them quickly

FULFILLMENT

  • Liaison with the warehouse to initiate inventory replenishments using Amazon FBA
  • Process product returns, examine merchandise and to open claims on problematic returns
  • Monitor all FBA shipments to Amazon's fulfillment centers to ensure all that inventory is received correctly
  • Open up and monitor claims with Amazon for lost/ damaged inventory
  • Reopen closed listings by obtaining invoice and providing it to Amazon
  • Monitor the overall account health for the seller account and insure at all times that the account health exceeds Amazon's expectations

MUST BE EXPERIENCED WITH THE FOLLOWING:

  • Amazon Seller Central
  • Ebay Seller Tools
  • Shopify
  • Google Sheets
  • Seller Cloud
  • Kount
  • Stripe
  • Paypal
  • Riskified
  • Zen Desk
  • Microsoft Office
  • Adobe Photoshop
  • Adobe Illustrator

Compensation: $60-70k, Full Time, M-F 9-5

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